CDD Operations Analyst

About the job

Our client is one of the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today.

The client has one of the most advanced peer-to-peer crypto-products trading platform and API and they give knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD$ a day.

Responsibilities

  • Manage end-to-end onboarding process for all retail and corporate users on the platform in consultation with Customer Support and Compliance
  • Review, resolve and/ or escalate alerts or other adverse news screening
  • Ensure completeness and accuracy of work, information and documentation obtained within company systems of record. Identify deficiencies and correct them
  • Properly disposition, document and record the results of CDD and alert screening
  • Escalate to Compliance for high risk customers or situations where judgement indicates unusual or abnormal  documentation, responses from customers or positive matches obtained from screening alerts
  • Complete EDD reviews in a timely and efficient manner
  • Suggest process enhancements and/ or research tools to increase efficiency and/ or accuracy
  • Adequately manage daily volumes to company standards to avoid backlogs and customer delays
  • Conduct ad hoc projects when required
  • Conduct ongoing CDD training for customer support agents professionals and supervisors

Requirements

  • Diploma holder or above with major in Banking and Finance, Business Administration or other related disciplines
  • Relevant qualification in CAMS, AAMLP Core Level will be an advantage
  • Experience in CDD /AML /KYC is highly preferred
  • Knowledgeable in Microsoft software (Word, Excel, PowerPoint)
  • Strong interpersonal and communication skills with good written and spoken English
  • Self-motivated, able to work independently and willing to accept challenges
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