Fraud & Risk Specialist

About the job

Department: Operations

Employment Type: Full Time

Location: Remote

Description

Rivalry has been pushing the boundaries on what an esports betting product can be, and we’ve been doing it well. As our user base grows and we enter new global regions, the demand to create new and better products is increasing. We’re focused on having the best product in the gambling space. We aren’t willing to accept being marginally better.

Are you analytical by nature with the ability to identify, evaluate, and intervene on deviant behaviours in the digital space? Does the idea of evaluating fraud risks and taking the appropriate action by using your own knowledge, judgement and experience to combat fraudulent activity excite you?

As we continue on our mission, we’re looking for you, Fraud Specialist, to join the team to help build the best esports brand in the world.

Does that sound fun? Keep reading!

The role

By this point we assume that you’re interested in esports as you’ve kept reading this post.

The Fraud Specialist will play an important role in supporting various internal teams such as Compliance, Engineering, Product Operations and Customer Support to execute a detailed analysis of Fraud and Risk data sets, whilst keeping the customer in mind at all times. This role requires an intermediate to advanced understanding of existing and emerging fraud risks and trends. This involves inspecting transactions, activity, gameplay, and due diligence on verifying end users. You will be involved in collating background information, analyzing data to develop and deliver quality risk analysis on customer behaviour to protect our ecosystem, and ensure growth for the greater good.

Here is a bullet point list of things we’re looking for you to do, because what would a job application look like without one of these lists?

  • Analyze diverse data sets and collaborate with finance, internal teams and stakeholders (Banks, payment processors, etc.) to recommend solutions
  • Preparation and review of daily reports relating to investigating suspicious user activity
  • Assist with regulatory submissions, including providing suggestions relating submission of Suspicious Transaction Reports (STRs)
  • Establish relevant policies and procedures to ensure a fraud-free environment within the platform
  • Identify new methods for fraud detection and prevention; working with executive management, engineering and product teams to implement recommendations
  • Use a variety of advanced tools, systems and reports to detect fraud trends
  • Liaise with 3rd party providers for enhanced investigations or resolutions linked to end user issues
  • Resolve customer issues and complaints in relation to payment or risk matters.
  • Communicate with customers, request KYC authentication and verification if and when necessary

What you will bring to the team

  • Experience in an analytical or compliance related role involving fraud detection and risk reviews
  • Interest and knowledge in the FinTech industry, and it’s regulations or similar
  • Experience within gaming and/or gambling B2C product or related industry (i.e. banking, trading, payments, Forex, crypto, adult entertainment, loans, online gambling, online gaming or esports in payments and fraud or related)
  • Have previous experience in customer risk assessments, EDD, AML rules and regulations, chargebacks, and responsible gambling
  • Experience with with help desk software, support tickets, and payment processors is ideal
  • Excellent communication, organizational, teamwork and interpersonal skills

Location

Our office is located in Toronto. The ideal candidate will also be located in Toronto. However, we will consider remote applicants +/- 3 hours from eastern time zone. We work where we get our best work done. Be it in our Toronto office, 100% remote or a hybrid of both.

Why work here

  • We offer a competitive salary and total rewards package including a comprehensive benefits package and stock options (we believe it’s important for our people to own a piece of the company and share in our success).
  • A chance to work in one of the most exciting and rapidly growing industries
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects; we’re not your typical online gambling site – we’re a tech company first, and a gambling company second
  • Work where you get your best work done. Whether that’s in an office (when it’s safe enough) or in the comfort of your own home. Our offices are located in Toronto, but a large portion of our company works remotely across 17 different countries.
  • Free video games! Every Rivalry employee gets a monthly stipend

Be you, with us! We like it that way.

We take accountability, we take bold steps, and we take differences to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. While we have more work to do to advance diversity and inclusion, we’re committed to move our company forward.

Rivalry.com

Rivalry.com

Apply Here