Responsibilities:
- Analyse banking, digital channel & cyber transaction fraud alerts
- Take the appropriate decision to minimize the risk of fraud
- Complex case analysis: identify & eliminate risks, including personification/id theft, suspicious clients and fraud attacks across digital platforms
- Manage inbound & outbound phone calls
- Act as a Leader towards colleagues and partners and counsel them on emerging fraud trends
- Actively participate in the optimisation of activities, procedures to continue to improve operational effectiveness and employee experience
- You will have the opportunity to work alongside a dynamic group of people and exercise a positive impact in the fight against fraud
In your role as a fraud analyst, you will continue to build on your analytical skills as well your decision-making ability and ability to manage risk in your day-to-day work.
You will have the opportunity to evolve within an organization centered around people which truly cares about its employee’s well-being and their professional growth & development!
Qualifications- College diploma or equivalent
- Previous experience in a similar role
- Aware of the current/future state of fraud risks
- Experience in customer service
- Bilingual: English & French
What Makes You Special
- You re coachable and want to grow within a stimulating environment which is constantly evolving
- Curious, dynamic and detail oriented
- A Team player who is a positive leader
- You are not afraid of change
- You can make decisions; grey zones don’t scare you.